(What’s included in the one-time start fee)
When you get started with our platform, we want you up and running quickly – with a solution that fits your workflow and your brand from day one. We don’t just hand over a login.
The start fee includes:
Hands-on help setting up your first survey
We set up your first survey together in a live web meeting.
During this session, we:
● Build your first project step by step
● Structure questions for optimal reporting automation
● Review answer scales and variable naming
● Discuss if there are standard questions you always want included in new projects
● Define best practices for future survey setups
The goal is not just to launch one survey – but to establish a smart and repeatable structure for all upcoming projects.
After this session, you have:
● A live project ready to use
● A clear structure to replicate
● Confidence in how to set up future surveys efficiently
Custom PowerPoint template development
● Adaptation to your visual identity (fonts, colors, layout structure)
● Implementing your standard chart styles
● Alignment with your typical report structure
● Creation of master slides optimized for automated reporting
The goal is simple:
When you generate a report, it should already look like your report – not a generic export.
Depending on your license level, this may also include:
● Adjustments for multiple report types
● Review rounds and refinements
Included support hours – real support when you actually need it
During the first phase, you have dedicated support hours included.
This means:
● Extra hands-on help while running your first live projects
● Additional training sessions as your team becomes more advanced users
● Practical guidance on real workflow questions as they arise
Instead of guessing your way forward, you get expert input exactly when it matters.
The goal of onboarding
y the end of the onboarding phase:
● Your team feels confident using the platform in daily work
● Your first automated report has been successfully delivered
● You experience measurable time savings early on
The onboarding is designed to move you from “new system” to “new normal” – as quickly and smoothly as possible.
Why we charge a start fee
Every research team works slightly differently.
The start fee ensures your setup is tailored to your reporting style and that your team gets the right support from day one.
This is not a generic software activation.
It’s a structured start designed to create long-term efficiency.