If your Excel export from Survey Automator suddenly shows +/- buttons and numbered levels in the corner, that's Excel's own Group and Outline feature, not a bug.
Here's how to create a crosstab step by step, from switching to table view to setting the breakdown variables that build the comparison automatically.
Automated survey reminders only work if they skip people who've already responded. Here's how the scheduling, exclusion logic, and send limits actually work.